Interim Management Process coordination

(jan 2006 – apr 2006)

Client: Rabobank Nederland / Group ICT
Branch: Financial services, Banking

Role: Manager Process coordination

Context

To make sure support is given according to the defined standards, a staff department is set up which consists of all process coordinators. These coordinators will further implement the defined processes (Incident-, Problem-, Change-, Release- and Configuration Management) within the organization.

Used skills & tools

Line management, Implementation Management, ITIL, Process control

Short description

Management of the mentioned staff department. Reporting to management team. Span of control was 250 employees. The coordination of implementation issues and problems with MT members.

Background