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Royal BAM Group, Service Management Consultant |
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Written by Sander de Bruijn
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 Service Management Consultancy
(oct. 2009 – nov. 2009)
Customer: Robert Hunter Architectuur & Infrastructuur
Client: Royal BAM Group nv
Industry: Construction
Department: BAM ICT Services
Role: Service Management consultant
Context
BAM ICT Services is about to start a transition to a new organisation. This new structure arises by merging several IT-departments of the connected operating companies. At first the goal is to provide service for the generic products and services.
Used skills & tools
Central governance, project management, service management
Short description
Responsible for creating insight in the generic services and products and, if needed, describe SLAs. Deliver support on implementation of the needed organisational changes for the new structure by defining job profiles, adapting (ITIL) process flows and process descriptions, draw up a communicationsplan and defining the governancestructure.
Background
BAM ICT started in 2003 by a merge of the central IT departments of BAM and HBG. The goal of BAM ICT is to deliver good and professional services to the operating companies of the Royal BAM Group at a very favourable price/quality ratio. Some of the service are coordinated en executed group wide, other services are tuned to the demands of the operating company.
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Royal BAM Group, Service Management Consultant